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In a digital era, many business owners are starting to opt for digital services over phone calls. Phone services can sometimes be seen as an extra expense, and companies are slowly moving over to other communication methods as a result. Many emphasize the importance this has on customer service, as 72% of businesses say improving customer experience is their top priority. But can digital communication handle everything? How do phones as business technology solutions actually improve customer service?
When most people call a business, they’re hoping to talk to a real person directly who can handle their problem as soon as possible. Business phone systems allow your customers to reach you as quickly as possible and have their questions answered directly. Business phone systems allow your customers to interact with a real person in a way that can help improve your company’s image and reputation. Interacting with a real person will help foster brand loyalty in your existing customer base as well.
What about after business hours? No matter the time of day, you want your customers to be able to reach you as necessary. You don’t necessarily have to be sitting by the phone at all times in order to improve your customer service. Allowing customers to leave voice messages on an answering machine for your business gives you the ability to address customer issues as you are able to, meaning you won’t miss important communications during busier business hours or after you’ve closed up shop for the day.
Many forms of digital communication are still new and ever-changing. This can make it difficult for both you and customers to keep up with updates. Instead, phone system installation is relatively simple and quick. Phone system installation won’t take up too much time, and your business will be set for improved customer service in less time than it would take to learn new systems for digital communication.
Phone systems are a tried and true method of customer interaction that can help improve your overall customer satisfaction. No matter what new types of communication are created, phones provide a source of reliable business interactions. For more information on phone system installation, contact TPG Communication today.