Even in a digital era, the right phone systems can make a huge difference in the quality of customer service for your business. In fact, according to Invoca’s 2016 Call Intelligence Index, 65% of customers prefer to contact a business by phone while only 24% are satisfied with only a web form for product purchases or service subscriptions. Because of this, you want to make sure you’ve got the right type of phone system installed in your workplace. In order to help you make the right choice for your business and get the most out of your phones, here’s a brief introduction to hybrid phone systems and how they can help your company.
While you might not necessarily think about the type of phone system your workplace uses on a regular basis, the phones that you have can ultimately change how you structure your office’s communication. A hybrid phone system is nowadays one of the more commonly seen types of business phone systems. Essentially, a hybrid phone system consists of a central receptionist, whether an actual person or a digital system, that then routes any calls made to the right person. That way, customers only need to call a single number, rather than knowing the exact extension for the person they need to reach.
If you’re a workplace that receives calls meant for specific individuals often, these phone systems can be incredibly helpful for improving efficiency and smoothing communication. This way, you won’t need to install a series of different phone lines in your office or other workplaces to give every employee their own phone. Hybrid systems ultimately simplify installation as well as day-to-day operations for businesses that receive calls that need to be directed to specific individuals.
Hybrid systems also reduce the frustration associated with communication for your customers as well. Customers will spend less time waiting on hold to reach the correct person to address their concerns since the call will be able to be routed directly to where they need to go.
To learn more about whether your work environment could benefit from hybrid systems or to schedule installation of a hybrid phone system in your office, contact TPG Communications today.