In the digital era, many people assume that business phone systems are on the way out. With all of the business network solutions available nowadays, many business owners have started to neglect their phone services in favor of digital options. However, this can be a significant mistake. Here are a few reasons to focus on improving your business phone systems, even with a variety of other business technology solutions in place.
Phone conversations with customers are still very much a part of the sales funnel. It’s estimated that about $1 trillion in consumer spending is influenced by calls placed to businesses. Without having a reliable phone network for your business, you could be missing out on many potential sources of revenue. Having your phones up and running allows you to reach customers and make sales more easily.
While it’s possible to set up online solutions for customer service and customer interaction, having a phone line available can help you keep in better contact with your customer base. Many customers feel more comfortable when they’re able to interact with and hear another person on the other end of the line, improving your overall customer service and increasing brand loyalty. This can also help customers who default to phone calls as a means of communication, rather than looking online for the resources they need.
Not all businesses are able to be available at all times, and that can be frustrating for customers who want to get in contact. However, with the right business phone systems, you’ll be able to have an answering service in place to allow customers to leave a message. That way, you’ll be able to handle any weekend issues as soon as you get to work on Monday morning, which can help keep business flowing as normal.
Having a proper phone system in place might feel like a waste of resources in a digital era, but in reality, this couldn’t be further from the truth. Having a strong phone network in place for your business can help improve sales, customer service, and workflow for your company. For more information or to schedule phone system installation for your workplace, contact TPG Communications today.
