Many companies overlook the importance of their hosted phone system. Most people assume that using email or response forms is enough. However, having a phone system to maintain customer relations is crucial to businesses of all kinds. Even if you acknowledge the importance of putting the right phone system in place, you may discover that finding the right system presents a set of unique, unexpected challenges. Not to worry! With our simple guide, we hope to get you started on finding the right supplier for your phone system so you can enjoy the many benefits that a high-quality phone system brings to your business. Let’s begin!
Even though we live and do business in a world that is increasingly dependent on technology, it turns out that most people still prefer to speak with a human being when it comes to any kind of customer service issue that requires resolution. When compared to other customer service channels such as emails or FAQs pages, nearly 69% of customers are more satisfied when they talk to an agent over the phone according to research data. When you consider this enormous figure, you may find it quite surprising. Surprising or not, data like this just goes to show that if you are thinking of abandoning your hosted phone system, then you may want to think twice. In fact, hosted phone systems could make the difference between keeping up a customer relationship, and losing it to a company that is willing to go the extra mile.
Customers find, time and time again, that being able to connect with a company in a genuine way has an incredible impact on their investment in a given company. If they receive personalized care and attention from your business, then you instantly stand out, as this is quite uncommon in today’s world. With efficiency and a strict bottom line in mind, most companies fail to consider the human interaction that is necessary to build strong, long-lasting customer relationships. Even just one devoted customer will bring your business huge returns over a span of time. They will tell their friends about your service, and they will come to you when they are in need of your product or service. It all starts with having the right business phone system in place so you and your staff can facilitate the kinds of discussions that produce human connections and lasting relationships.
When it comes time to choose a company to help you install your hosted phone system, there are a few fundamental factors to keep in mind. First and foremost, you always want to ensure that the company you choose has an established track record of past success, and the industry expertise required to meet your specific needs. If you are lost on how to get started finding the right solution, then you may find it helpful to ask around for a recommendation from trusted friends, peers, coworkers, members of the community, or people who work in similar or adjacent industries to yours. Doing so may highlight a customer testimonial that establishes more faith in a certain company’s abilities, or at least gets you started down the right path.
Next up, you always want to ensure that your hosted phone system installation is performed by specialists who understand both the technology involved and customer service as a whole. You should be able to communicate with your installer without having any unnecessary friction. They should value your voice and opinions as a customer. If you find that this is not the case, then it may be time to move on to exploring other options, as there are many available to you on today’s market.
If you are looking for a hosted phone system, but you are just not sure where to look or how to trust, then do not hesitate to get in touch with us today. Our experts have the specialized knowledge and customer care you need to install a system that meets all of your requirements, however big or small.